Privacy Policy

  1. Detailed description of goods and/or services

Rak-IT is an online store that sells Holdfast roof racks and Hires out roof racks to the local community.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way invoice numbers. 

  1. Export Restriction
    Our sales offering on this website is available to South African clients only.
  1. Return and Refunds policy

The provision of goods and services by Rak-IT is subject to availability. In cases of unavailability, Rak-IT will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

  1. Customer Privacy policy

Rak-IT shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569.

  1. Payment options accepted

Payment may be made via Electronic Funds Transfer (EFT) into the Rak-IT bank account, the details of which will be provided on request.

  1. Card acquiring and security

Card transactions will be acquired for the sale of products by Rak-IT via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by Rak-IT separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

Rak-IT takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and Rak-IT chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 145 Ranger Road, Fish Hoek, C.T. 7975.

  1. Variation

Rak-IT may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by a Sole Proprietor based in South Africa trading as Rak-IT which has been registered with the CPIC.

  1. Rak-IT contact details

Company Physical Address: 145 Ranger Road, Fish Hoek, 7975 Cape Town Email: info@rak-it.co.za Telephone: 0727463588